Upscale Flagstaff Country Club Home w/ Mtn Views!

Reviews

• 2/5

  The people who owned the house were very nice. The house itself had many issues. Our bedroom door was not able to close completely and the bed was broken. The sliding doors did not have any screens, so we could not get very much fresh air because there were so many mosquitos. My daughter and I spent a lot of time cleaning grime off of doors and walls. There was no working vacuum cleaner, so it was hard to clean the rugs. And a few of the light fixtures didn't work properly, and just strobed when we turned them on.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Eugene, we’re sorry to hear that your stay didn’t fully meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  -This is the first time we’ve been made aware of any issues with the door or bed. Everything appeared to be in good order during our pre-arrival inspection. We’re always happy to assist guests during their stay, and we would have welcomed the opportunity to resolve any concerns in real time.
  -Before your stay, we walked through the home to ensure it was in excellent condition and replaced any needed light bulbs. Additional replacements were available during your visit, and we would have promptly addressed any concerns if brought to our attention.
  -We chose not to install screen doors to maintain an open, airy feel, but we appreciate your feedback and will take it into consideration. While mosquito issues are uncommon, we understand how that could be bothersome and appreciate you sharing your experience.
  Thank you for your feedback about your stay!

• 5/5

  Property was just as described and our team enjoyed the stay

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jose, we love hearing that you and your team enjoyed your stay! Thank you for the 5 star review! We look forward to seeing you in the future.

• Beautiful getaway.

  5/5

  This was a nice sized house with plenty of room for the 8 guests we had. The back porch with all the trees was relaxing and private. It was easy to communicate with the owner and the property manager when we had a small issue come up. I really appreciated that. We would stay here again.

  *This review was originally posted on Vrbo

• Family GetAway

  5/5

  Lovely location and roomy accomendations with all necessary kitchen and grill supplies.

  *This review was originally posted on Vrbo

• So many things broken and it is a dated property

  3/5

  So first things that are positive:-it is in a great neighborhood. -The bones of the cabin are good, the porch etc.Negatives- We paid alot of money for this cabin and it was not worth that much AT ALL. -main living room tv had 5 remotes and not one of them would turn on the tv. We had no tv until day 3. Tv in the bedroom also didn't work.-fireplace didn't work. It seemed like a gas one but there were ashes and burnt wood in it. THey didn't attempt to fix it for us.-No money back for our trouble was offered. -They didn't respond to any of my texts. My friend had to try the next day (day 3)and then they finally sent someone to fix the tv. One of our friends had to stay home from skiing to wait for the repair person!!-Very dated decor, frayed entry rug, just looked old and not kept up well. We had 8 people staying and they only have a tiny coffee pot and did not supply filters. We had to go to the store in the morning to get some. No dishwasher tabs- we also had to buy those ourselves. -Check out was a strict 10 AM which is early in my opinion. THey said they would charge us 300 if we were later than that.-Master bedroom has cut outs in the wall-there are wood shutters over them but it does not help the noise if people are downstairs hanging out.-It was so dark throughout the house, we had to use flashlights to play a board game at the dining table.I would not recommend staying here.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jenni, we’re glad to hear that you enjoyed the neighborhood and felt the cabin and porch were in good condition. We want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - We did not receive any messages from you until day 3 and when we did we went over within a couple of hours to fix the issue with the TVs and you said you were just confused and everything was fine.
  - The fireplace is a gas unit and has a constant supply that is directly hooked up to the house it is always fully operational and we have not had any issues with it. If you were unsure how to use we would have been happy to assist.
  - We're sorry you did not enjoy the decor we took great care to make it homey and are very pleased with the outcome.
  - We have 2 coffee pots available for our guests and filters are provided.
  - The check-out time is one that we have found most short-term rentals use if you had asked for a later time we would have allowed it if we could.
  - We have never had any complaints about the lighting unless there was a burnt-out bulb, which we could have replaced.
  - We wish you had brought up a lot of these issues while you were at the property we are always willing to assist as quickly as we can. We want to ensure you have a good trip and we'll do the best for you.
  
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.