Fire Pit, Heated Pool: Central Tempe Escape!

Reviews

• This was a great property but the local property manager was rude and aggressive

  3/5

  First off, I want to let the owner know that we enjoyed the home. We didn't cook, but the kitchen was large and the bedrooms were comfortable--it was just like the photos and very comfortable for 7A and an infant. BUT, just like a previous reviewer stated that they were treated poorly by the local property manager, Cami, we were also. In fact, I've never even had to call a property manager over all of the 15 years we've been staying in VRBO properties in the US and various countries. We are go with the flow people and don't want to bother anyone and we are just happy that people are willing to let others rent their homes. So if I could give the home a 5 and the property manager a 1, I would. I am hoping that the owner will take this review seriously.We paid through Evolve for the pool to be warmed during our stay because we were traveling with a 1 year old. When we arrived, I walked out back and reached down and the water was cold. I called Cami, the local manager to let her know. She immediately accused us of touching the control panel and said there would be a charge to have the pool guy come out. ! What a great way to greet a guest who has a cold pool. It was also dirty and there were lights and hoses on the cement. When the pool guy came 3 days later he said he was told there wouldn't be guests that week and it wasn't ready. Cami called him a liar, etc. It was a terrible experience with her constant walls of accusatory texts. I'm out of space--Cami has to go.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Dina, the right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We're glad to hear you found the home comfortable and just as pictured—thanks for the kind words about the space.
  - The pool heating concern was raised right at check-in, and while it was a holiday weekend, the homeowner worked quickly to coordinate with the pool technician. We want to be clear that the pool was expected to be guest-ready and regret the miscommunication between the technician and the local contact.
  - Unfortunately, the previous technician did not communicate properly and has since been replaced to avoid future mix-ups.
  - The water had recently been changed, and while the pool was clean, the technician failed to reset the vacuum and lights in time for your arrival—another reason they’re no longer servicing the property.
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• DownsPie

  5/5

  The inside of the house was newly redone. Its beautiful beds are comfortable pillows. The pool was warm with nice back yard.

  *This review was originally posted on Vrbo

• Pleasant Get Away

  5/5

  Property was as advertised. Clean, good location, easy check-in and check out. Very much enjoyed our stay and would stay at this location again on a future trip.

  *This review was originally posted on Vrbo

• Great, comfortable stay

  5/5

  Very nicely decorated, updated house. Has everything you will need for your stay. Beds were comfortable and nice back yard area to hang out with.

  *This review was originally posted on Vrbo

• ASU graduation

  5/5

  Great place… big kitchenand family room area and easy access to the places we needed to get to.

  *This review was originally posted on Vrbo