2 Mi to Citadel Outlets! East LA Retreat Near I-5

Reviews

• Disappointing Stay with Poor Cleanliness, Parking, and Wi-Fi

  1/5

  The stay was disappointing overall. The house was not clean, and the floors felt sticky, which made the place uncomfortable. Parking was also very difficult. People on the street seemed to park in a way that left large gaps, likely to save space for their other cars later, which made finding parking frustrating. On top of that, the owners did not answer phone calls when needed, and the Wi-Fi was very poor. I would not recommend this place based on my experience.

  Manager's Response:

  "We always want our guests to feel comfortable and well taken care of. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  Thank you for sharing your feedback. We are sorry to hear that your stay did not meet expectations, as we truly strive to provide a 5-star experience for all our guests.
  - Our professional cleaning team follows a rigorous checklist, including time-stamped photos to ensure our high standards are met before every arrival.
  - Our listing specifies that only street parking is available, as we unfortunately cannot control how public spaces are utilized by the community.
  - We provide multiple contact numbers to ensure guests can reach us at any time, and we were happy to accommodate your requests for both an early and an extended check-out as a courtesy.
  - We are currently looking into potential Wi-Fi improvements to ensure a more reliable connection for our future guests.
  We appreciate your stay and wish you the best in your future travels."

• Parking nightmare! Great house

  3/5

  I will say this, Oscar was very nice, helpful and responsive. But…. If you have a car I would NOT rent here. We’d walked over 15k steps at Six Flags only to return to the house and have nowhere to park. I ended up parking 15 minutes from the house. The last thing I wanted to do was walk 15 minutes after I’d walked all day. The neighbors are also extremely rude and took up two spaces when they could’ve easily parked more fairly and allow for others to park there. I have nothing bad to say about that house, it’s beautiful and clean. But I wouldn’t stay again simply because of the crappy parking situation.

  *This review was originally posted on Vrbo