Snowcreek Resort Condo w/ Deck at Mammoth Mountain

Reviews

• 2/5

  Place was in a beautiful location, bedrooms were fine but the floors were disgustingly filthy. We have a crawling baby and his hands and feet were black (as well as everyone's socks) after crawling on the floor. I looked for a mop and couldn't find one, so i contacted the property immediately asking for something to clean them and got zero response. Bathrooms baseboards were extremely dusty and one tub had hair in it. Living room floor also had wax marks on floor from candles or something. I also found black marks on the towels hung up for us, so i threw all of them in the wash before we used any of them. So despite the great location, it was filthy and gross to stay there. I never received any communication from property about getting it cleaned during or after staying there. I wouldn't stay there again because of this cleanliness issue as well as no response from management which is unfortunate because it suited our needs for most everything else.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Bethany, thank you for sharing your feedback and for noting the beautiful location and spacious layout. We followed up with the owner, who would like to address the following:
  - We’re truly sorry for the cleanliness concerns you experienced and understand how important this is, especially when traveling with a little one.
  - Had we been notified during your stay, we would have worked quickly to remedy the situation and ensure your comfort. Our local contact did not receive calls or texts, and no messages came through Evolve at the time.
  - Your comments have been shared with our team to ensure we improve both cleaning and responsiveness moving forward.
  We appreciate your feedback and hope you’ll consider giving us another chance in the future.

• Our family enjoyed our summer stay

  4/5

  The location is just outside of town, away from the traffic but close. The unit is in the back of the development with little traffic. There is lawn around the building for the kids to play. The ponds are nearby and stocked with fish. The hot tub was close and very nice.

  The unit was laid out and furnished well. Everything in the kitchen functioned. The bedding was good quality but there was a stain on the master bed spread. The flooring in the unit is ready for refreshing. There is carpet throughout including the bathroom and tape is holding the carpet down in places.

  The management was very responsive and overall I would recommend and stay again.

  *This review was originally posted on Vrbo

• family reunion

  5/5

  Great location, enjoyed our stay

  *This review was originally posted on Vrbo

• Mammoth Lakes Vacation

  5/5

  My family and I enjoyed are stay at the condo. Condo was just as described.

  *This review was originally posted on Vrbo

• Nice place, but not cleaned.

  4/5

  The pad was as expected: good location, good layout, and decent condition. When we arrived, the place wasn't cleaned/turned. Managment came out right away and did their best to accommodate us, but the first two hours there were cleaners there trying to turn it over. Would I stay here again? Yes.

  *This review was originally posted on Vrbo