Game Room, Hot Tub & Mtn Views: Palm Springs Gem

Reviews

• Poor communication and dirty

  1/5

  Cons; Pee stain on mattress. Dirty used slippers in bedroom closets. Filthy cotton candy machine with bugs crawling all over. Broken screen door. Very spotty WiFi. Garbage cans overflowing at time of check in, no instructions as to when to place at curb, were never emptied during 4 night stay. Lopsided pool table. Listing says Nintendo, there was none. Listing says blender, there was none and when I texted to ask maybe if it was somewhere we were not looking no one ever responded. Location is directly below flight path with airplane noise starting at 6AM. Only 1 roll of toilet paper in each bathroom. Pool cleaners came one evening at 7PM, again with no communication as to when pool/landscaping would be there. Hot tub only heated up to 97 degrees, not really a hot tub more like a lukewarm bath. Paid for pool heating but was not heated upon arrival, again zero instructions as to how to heat, texted and called 3x before response which was ipad in kitchen drawer was to be used to control heat. Landscapers sleeping in front yard on lawn one morning. Backyard has old bottle caps, half smoked cigarette butts, remains of a cigar strewn about.

  Pros; None really, will not be back.

• Excellent!

  5/5

  Everything about the house was exactly how it was described! House was clean and very pleasant to stay. Came with game room for the kids to play! Popcorn 🍿 and cotton candy machine was a big hit for the kids! The only downside was the pool heater and jacuzzi was not working! I contact the host … she try her best to get someone out to fix the problem, but he was not able to. Other than that … my family had a wonderful time staying here! We would definitely come back!

  Manager's Response:

  Thank you so much for your thoughtful review, Allen! We're delighted to hear that you and your family had a wonderful stay and that the game room and special touches like the popcorn and cotton candy machines were such a hit with the kids. We truly appreciate your understanding regarding the pool heater and jacuzzi — since your visit, we’ve upgraded to a brand new, complete system to ensure all our guests can fully enjoy those amenities. We would be absolutely honored to host you and your family again in the future. You’re always welcome back!