Walk to Marina: Rustic Grand Lake Retreat!

Reviews

• 5/5

• Disappointed and definitely not worth the money

  2/5

  We were disappointed in many aspects. First, the lack of cleanliness was disgusting. There was dirt & hair in both showers.The bathroom light switch had brown streaks on it & there was toothpaste or soap down the front of the cabinets. The toaster was full of crumbs, as was the couch when we went to set it up for my son to sleep on.We had to wash almost every dish before using it because the dishes had food crusted on them.There was a random kitchen appliance loaded with brown dirty stuff.The washer was dirty. A pillowcase had marks on it. The whole place needed a good dusting and looked like the baseboards & light fixtures hadn’t been cleaned in 20 years. We reached out to the host about the cleanliness & she said she had cleaned it herself but would come over the next morning to correct mistakes. It looked like the washer, toaster, & light switch were wiped down & that was it. Why pay a cleaning fee? The master bed was extremely uncomfortable—very old & broken down. I ended up sleeping on the couch instead because my neck & back hurt so much. Most of the furniture was very old and way past its prime as far as comfort and cleanliness. This unit is on the end of the building so people walk by your windows looking in and use the stairs at all hours giving very little privacy. The instructions that were sent to us were inaccurate for the address, parking, wifi, & even where to take out trash so had to reach out a lot.Also no hot pads so my husband burned himself making dinner.

  *This review was originally posted on Vrbo

  Manager's Response:

  "Thank you for sharing your feedback about your stay at the Rapids condo. I'm truly sorry to hear that your experience did not meet expectations.
  
  Cleanliness is something we take very seriously, and I regret that we fell short in your case. I appreciate you reaching out during your stay, and I did stop by to address the issues personally. However, it’s clear from your comments that more could and should have been done, and for that I sincerely apologize.
  
  While we haven’t received complaints of this nature in the past, your detailed observations are being taken seriously. We’ll be conducting a full review of our cleaning process and working closely with our team to ensure a much higher standard is consistently met going forward.
  
  We will also be reviewing and updating the guest instructions to correct any outdated or unclear information regarding the address, parking, Wi-Fi, and trash disposal. These details should never be a source of frustration for guests.
  
  I’m also sorry to hear that the comfort of the furniture did not meet your needs. We are actively assessing what furnishings may need to be replaced or upgraded and will be prioritizing the master bed based on your feedback.
  
  We appreciate you taking the time to share both your concerns and your experience, and we’ll use it as an opportunity to make meaningful improvements."

• Condo had everything we needed, excellent location

  5/5

  Really enjoyed our stay. Not super fancy but well appointed, had everything we needed. Easy to communicate with host. Would recommend and would stay here again without question. Only a few miles from western entrance to RMNP. Beautiful stream running behind the condo, nice to sit out and relax.

• Comfy Beds

  5/5

  We enjoyed the sound of the running water nearby and we all found the beds relatively comfortable. The shower pressure was great and the accompaniments met our needs. Only improvement I could ask is to add a salt shaker and sponge and new bulbs under the cabinet lights. Other than that it was pretty perfect!

  *This review was originally posted on Vrbo

• Grand lake stay.

  4/5

  Was a nice place. Easy access, a block from Main Street. Made for very easy access to restaurants. In the place- Some of the lights didn’t work. In the dining area and the bath room. Assuming the cleaning wasn’t done, as the cleaning stuff was still on the counter and the floors and table were dirty still. All in all, still a nice place to stay! Thanks for opening your home to us!

  *This review was originally posted on Vrbo