Emerald Grande Condo: Beach, Marina & Ocean View

Reviews

• 4/5

• Almost a great stay

  3/5

  Emerald Grand is a nice place to stay but unfortunately, our personal unit was not good. The unit was dirty and our feet got black just walking through it barefoot. After we checked in, the maid was still in our unit cleaning when we walked in the room. She said she had problems with the washer and it was making her behind on finishing but she said all she had left to do was mop the master bedroom. She wouldn't stop talking and just do her job so we finally told her to go and not worry about mopping the master bedroom. We wanted to relax, not listen to her complain. She certainly had more left to do than what she said because the shower had black hair all over the walls and the counters looked unclean. The beds were nice and comfy, but the frame of the bed has a weird design and it sticks out, making it easy to trip over. My spouse stubbed his toe on the bed frame so bad it tore half of his toenail off and he was bleeding and screaming in pain. The toilet in one of the bathrooms had a broken seat and moved if you tried to sit on it.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the Owner: "Thank you for your feedback. I'm very sorry to hear that your experience did not meet expectations.
  
  On the day of your arrival, our previous guests checked out later than scheduled, which left our cleaning team with limited time to prepare the unit. While our cleaner was still finishing up, we understand you preferred privacy and asked her to leave early. Unfortunately, this meant that some areas, such as mopping and final touch-ups, were not completed, and we sincerely apologize for that.
  
  We do thoroughly wash all linens and towels with our in-unit washer, and we take cleanliness seriously. I’ve followed up with our team to ensure this situation does not happen again.
  
  Regarding the toilet seat, it was not broken but had a loose screw, which has since been tightened. As for the bed frame, it is a standard design without sharp edges, but we’ll take a closer look to ensure it’s as safe and guest-friendly as possible. We’re truly sorry to hear about your spouse’s injury and hope they are recovering well.
  
  We appreciate your comments, as they help us improve the experience for all future guests. Best regards."

• Great condo

  5/5

  We love staying at this property. It’s the second time we stayed there and enjoy the location. Everything on the boardwalk is within walking distance. Restaurants, bars and shops are all right there.

  *This review was originally posted on Vrbo

• Spring Break

  5/5

  This property was exactly as described...EXCELLENT! The host responded promptly to any questions I had. And the location was exactly where we wanted to be on The Boardwalk. I would recommend this property to any family on vacation, you will not be disappointed.

  *This review was originally posted on Vrbo

• Excellent property

  5/5

  The unit was clean and in an excellent spot on the property. Harbor and gulf views. Owner was very attentive. Front desk very helpful. Had an excellent stay and I would definitely recommend this unit.

  *This review was originally posted on Vrbo