Lanai, Private Pool: Lehigh Acres Home

Reviews

• Great place to stay

  5/5

  The property was very nice. A few minor concerns but they took care of them in a timely manner. No steps.

  *This review was originally posted on Vrbo

• Just Like Home

  5/5

  This house was extremely comfortable. It felt like home. It was clean, cold and spacious. The only issues we had: the Blackstone was rusty and so we couldn’t use it. The tv in the formal living room was broken. The remote co trips were tethered down in each room but the remote in the family room was so far that it wouldn’t reach the couch. We had to get up to turn the channel. Very minor issues overall and we definitely would stay here again if in the area!!!

  *This review was originally posted on Vrbo

• Get away

  5/5

  Very nice and well equipped and peaceful

  *This review was originally posted on Vrbo

• 2/5

• Had problems

  3/5

  The house deserves 5 stars but I had too many issues. Start with when I arrived at midnight, my door code did not work. However, Mila (property manager) text me what I guess was her code within 2 minutes. Hats off to her. My code never worked. Then the house details said the pool and hot tub would be working by April 9th. I arrived on the 11th and it never worked. they apologized but I want what I book. The biggie was the house had a "smart system". Every time I set the A/C on 71 it would change to 75 when I left the house or went to bed. After complaining to Mila, she said the owners can control it remotely so I think they are more concerned about saving money than having happy customers. This is my 1st ever negative review.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Phil, we’re sorry to hear that your stay did not fully meet your expectations. After reviewing your feedback, we reached out to the homeowner, who would like to address the following:
  -Regarding the door code issue, we understand how frustrating this must have been. To resolve it, we provided an alternative code through the property manager to ensure prompt access to the home.
  -As for the pool and hot tub, the pool was fully operational throughout your visit. The pool heater, however, was scheduled for service after your stay and was not advertised as heated during that time.
  -The home has a smart system that adjusts temperature settings when unoccupied or at night. Guest comfort and safety are our priorities, and we’re happy to adjust settings upon request, as we did during your stay.
  Thank you for taking the time to leave your review. We appreciate your feedback!