Fishing Dock: Waterfront Pensacola Retreat

Reviews

• Discussed overall not as described

  2/5

  First impressions were good until we stepped into the place furniture was old used dinning table chairs rickety kitchen were the unacceptable situation came. Pictures tell the story. Contact owner sent pictures and was forwarded the email to property manager staying the did not check either oven or microwave. Microwave was fine but light for stove top did not work neither did oven light. Oven was filthy. Like it had not bee cleaned in months or ever. And is a self cleaning oven. Could have stayed in a hotel for same price. I love to cook and planned on cooking for my sister and brother in law but that wasn’t going to happen in that oven. Was told someone would be there Saturday to clean the oven. We were out all day Saturday no one showed up. they came Sunday we check out on Monday told her not to worry about cleaning it as we will use it now.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner:
  "Hi Timothy, we’re sorry to hear that your stay didn’t meet expectations. We strive to maintain a welcoming and comfortable environment, and we're disappointed that aspects of the kitchen impacted your experience. While we understand your concerns about the condition of the oven and appliances, we’d like to clarify that when our cleaning team arrived to address the issue, we were told everything was fine and that no cleaning was necessary at that point. We always aim to resolve concerns promptly, and it’s unfortunate there was a miscommunication."