Waterfront Branson Family Condo < 5 Mi to Strip!

Reviews

• Terrible service

  1/5

  Unfortunately we will not be returning to this rental. We typically visit Branson 3-4 times a year and always stay in Pointe Royale but this was the worst experience we’ve ever had. Upon arrival, we went to set up the sofa bed for my daughter to sleep on and could not locate the sheets. There was no spare bedding in either bedroom’s closet or in the closet off the living room or in the laundry room. I contacted the “local guest contact” Erika, that was given by Evolve, as she was noted as the person to contact if we had any issues. She did not reply to my text. An hour later, I called the number provided by Evolve to try and find the sheets. The person I spoke to said she’d have someone get back to me but I still heard nothing. I waited another hour and texted Erika again to see if she could give me an answer on the sheets. She did respond this time and told me the sheets were in the closet off the living room. I told her that I had already checked there. She said to use a key to open the closet off the sunroom and get sheets out of there. When I opened the door, there were just a pile of sheets on the floor of the outside closet. I told her I found them but I will have to wash them because they did not appear clean as they were in a pile on the floor outside. She said they were clean, that she just didn’t fold them. I was not comfortable having my daughter sleeping on sheets that were in a pile on the floor of an outdoor sunroom, so I washed them anyway. No one wants to do laundry on their vacation, by the way. I text back that I hoped the “clean” sheets on the other beds were not from the dirty closet’s floor and she replied that since we were having “so many issues you are welcome to find somewhere else to stay”. I don’t believe asking for sheets is too much to ask but I guess it is. Don’t worry, we will find somewhere else to stay next time. Also, none of the TVs work. The TV in the sunroom doesn’t even have a remote. I did ask Erika for the remote and she told me that the previous guest took it home. The TVs in the living room and master bedrooms only hook up to Roku but the TV constantly switches off the correct input and none of the remotes actually control the TV input. If we turned the TV off and on about 20 times and unplugged the Roku from the back several times, sometimes we could get it to connect to the Roku but it’s a major hassle. Seriously the worst stay we’ve ever had in Branson. I will never use Evolve again and will also tell others.

  Manager's Response:

  From the owner: Hi Sara, our deepest apology for the way you were treated for your request. We were not aware of this and are glad you brought it to our attention. We rely on our local contact to take the best care of our guests and our rental.
  
  We do feel that if you had been in contact with us we could have resolved the matter quickly and efficiently. We could and would have figured something out to remedy the situation without having you never want to come back.
  
  We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

• Absolutely lovely and relaxing!

  5/5

  So much better than staying in a hotel! Awesome view and so relaxing. The beds were extremely comfortable, and they were so thoughtful to include shampoo, conditioner and lotion ( which I tend to forget). The gated community was absolutely beautiful and having access to accommodations was just the icing on the cake. Would definitely book again!

  Manager's Response:

  From the owner:
  "We truly appreciate your feedback. So glad you enjoyed the stay.
  We purchased the sofa at American Freight in Springfield. However, they are now out of business. I do not recall the name of the sofa. I’m sorry.
  Thank you again for the kindness and time to place a review."

• KC

  4/5

  Loved this property! Only disappointment was the short height of the toilets. Very difficult for seniors to rise up from!

  *This review was originally posted on Vrbo

• Great views!

  5/5

  We had a great relaxing stay. The condo was clean and had everything we needed.

• Good location

  4/5

  Loved the location! Beds were comfortable. Loved the views of the water! Had an issue with one of the toilets not working properly and the microwave not working. We did report it and they were going to have maintenance to look at it. It should be good for the next guests.

  *This review was originally posted on Vrbo