5 Mi to Lake Tahoe: Stateline Townhome

Reviews

• Mixed Bag

  2/5

  While the location, floor plan and the view are wonderful there are multiple deficiencies that need to be addressed:1. Loud ongoing construction by the pool and to access the pool you have to walk through the construction zone.2. No curtains on the living room windows.3. Pool access code in the property handbook is incorrect.4. You need to disclose in the rental listing that due to the stairs this property is may not be suitable for people with disabilities.The ADA requirements for a staircase include:Tread Depth: Minimum 11 inches. (versus 9.5 for stairs in this property)Handrails: Required on both sides versus this property which only has a handrail for the stairs on one side).5. When we arrived the comforter and shams were dirty and reeked of body odor. They clearly had not been washed.6. When we arrived we found the towels and bed sheets in the dryer. They were left there wet and thus they had a sour odor.7. The TV in the second bedroom is not functional.8. The seat cushion on the chair in the living has no support.9. When you run the washing machine it shakes so much it bangs it's surroundings.10. There is at least one rat in the unit.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Miles, The right vacation home is everything, and we're disappointed if this wasn't the one for you. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We agree that the nearby construction and its impact on pool access should be more clearly noted in the listing and are working with Evolve to add that context for future guests.
  - The staircase is not ADA-compliant, and while the home wasn’t designed to meet those standards, we understand the need for better transparency around accessibility and will update the listing accordingly.
  - The comforter, shams, and towels are typically cleaned and refreshed before every guest's arrival, so your report is surprising to hear. Still, we’ll reinforce expectations with the cleaning team to prevent any future concerns.
  - The living room windows were intentionally left without curtains to preserve the beautiful lake view, which many guests appreciate. Though we understand this may not suit all preferences.
  - We're checking on the second bedroom TV, washing machine vibrations, and living room chair cushion, and we’ve scheduled monthly pest control to ensure the home remains comfortable and critter-free.
  
  Thanks for taking the time to leave your review.

• 5/5

• Peaceful Retreat

  5/5

  We were pleasantly surprised with the condo and how spacious it was. The view was incredible and we made use of the hot tub during our stay. Only complaint would be that the beds are a bit old and not the most comfortable. Highly recommend.

  *This review was originally posted on Vrbo

• Beautiful place but it was filthy

  3/5

  When we arrived at 4pm someone was in the unit vaccumming and explained housekeeping staff had an emergency and did not clean our room. We were asked to wait until he finished after a 3 hour drive and with 2 young kids, one of which has compromised health and a disability.When we went in the unit it was unclean: ketchup and wine stains on the kitchen table, urine and pubic hair on both toilets, pubic hair in the shower, shabby towels, dirty bathmats. All of which prompted us to clean the unit ourselves and buy our own towels. Needless to say I did not feel confident sheets and other necessaties were properly cleaned.There was no parking permit and the door did not lock using the keypad as instructed.We communicated all of this to the company, who responded promptly and pleasantly, however, did not follow through on their promise to have someone clean the home.When we looked through the check-in binder, information was contradictory to what was emailed. Further proof the property was not cleaned/turned over was the check in information from the previous guest which included their email, full name, and payment details.It was centrally located with a beautiful view but nothing trumps basic cleanliness especially when they charge guests 250 for a cleaning fee. I would not come back and would not recommend it. I felt anxious and grossed out during our stay.

  *This review was originally posted on Vrbo

• Kelly

  5/5

  Great view. Enjoyed the unit. It was very comfortable for our family of 4. super convent for a quick drop off and pick up at Stage Coach.