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House
3.67
Hot Tub & Resort Amenities: Pocono Lake Retreat!
Property ID: 490523Pocono Lake, PA, US
Sleeps 82 BR2 BA
Description
- Mandatory Resort Fees
- Private Hot Tub
- Game Room
Book yourself a getaway to this Pocono Lake vacation rental! This 2-bed, 2-bath home offers access to Arrowhead Lake Community lakes, pools, a fitness center, and more! At home, play a round on the foosball table or stay fit using the interactive workout mirror with on-demand fitness classes. Then, take a load off in the hot tub!
Amenities
- Private Hot Tub
- Washer
- Kitchen
- Community Pool
- Free Parking
- Wireless Internet (WIFI)
- Laptop Friendly
- Essentials
- Self Check-In
- Cable/Satellite TV
Map
Location Details
- 2 miles to North Arrowhead Lake
- 12 miles to Pocono Raceway
- 18 miles to Camelback Ski Resort
- 21 miles to Big Pocono State Park
- 21 miles to Wilkes-Barre Scranton International Airport
Reviews
3.673 reviews
In need of cleaning and repairs
2/5 When we arrived after check-in, the cleaning staff obviously hadn't finishing cleaning the premises. Dirty towels, rags all over, chewed gum on the floor, trash left, blankets stained, towels stained, dirty floor, etc.. There were also lots of items that were broken, incl. patio door unable to fully open, several blinds/shades broken, a cabinet door fallen apart, microwave handle, hockey table, etc... The owner however was extremely responsive. He tried to get the cleaning staff to address the issues during our stay but they never came (they told him they met with us and that we refused cleaning service but that wasn't true). Toward the end of our stay, an on property rep stopped by, but they just took photos and took the abandoned trash. She did apologize and told us to expect a partial refund of some kind, but that didn't happen either.Another issue was the layout. The second bathroom is in the basement where there are no beds and the stairs are narrow to get to.Overall we did enjoy the area and amenities, and the owner was very nice and responsive. The community also kept the roads plowed during our winter stay which was nice to access safely.
*This review was originally posted on Vrbo
Manager's Response:
Hi Jeff, thank you for sharing your feedback. We’re glad to hear you enjoyed the area, amenities, and that our communication met your expectations.
- Our team strives to ensure a clean and welcoming environment, and we apologize if we fell short during your stay.
- We attempted to address the cleaning concerns during your visit, but our staff reported being unable to complete the service.
- The layout of the home, including the bathroom location, is accurately described in the listing to help guests plan their stay.
- While no refunds were promised, we regret any misunderstanding regarding this matter.
We appreciate your comments and will use them to continue improving guest experiences.almost heaven
5/5 A very spacious and comfortable home.
Is was a very good, y warm house.
4/5 The house is really good,
#1clean
#2 Comfortable
#3 a lot fun to do.
#4 they have everything for cook
# they have a wonderful tub out side to be relaxing,
#5 the water is was very warm
#6 the bathroom is was clean.
#7 the beds is good.
- 1
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