'The Phoenix' Cabin w/ Hot Tub in Gatlinburg!

Reviews

• Cabin

  3/5

  Only a couple TVs worked, needs to be updated fire place falling apart, cheap hardwood floors are warped (water damage). Dishwasher worked part of the time, couldn’t adjust the temperature was quite cold most of the time. They did bring us a new grill (the one there was falling apart. Pictures on the website are not updated with the way the cabin looks. Cereal left in the arms of the chairs, inchworms everywhere and the hot tub had a funny smell like it wasn’t clean

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Jennifer, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness and condition of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We’ve taken care of the old grill and brought in a replacement during your stay. We’re also updating listing photos and swapping out any worn or outdated decor so the home better reflects what guests can expect.
  - The smoke detector has been secured, and we’re inspecting the fireplace, flooring, and wall cutout to address any safety or maintenance issues.
  - We’re sorry about the missed cleaning details—we’ve addressed this with our team and will keep a closer eye moving forward. We’re also checking the dishwasher and hot tub to make sure both are functioning properly and staying guest-ready.
  - Each TV and remote is tested before arrival, but we’ll recheck everything based on your note to make sure nothing was overlooked. We’re also sealing gaps around doors and windows to help prevent inchworms from getting inside.
  Thanks again for your thoughtful feedback, as it helps us continue improving the guest experience!

• 4/5

• Will definitely plan to return!

  5/5

  We love The Phoenix! It is spacious and sleeps a pretty large number of guests(I'd guess probably 10-13ish,) yet they've created a cozy feel and atmosphere. I remember the first time we stayed. When we pulled in the drive, I was concerned it wouldn't sleep as many as we thought. Looks are deceiving though from the outside. Once you are inside, you find that it's spread out between two floors and a loft. There's room for everyone and then some! We are repeat offenders. lol We have rented this cabin a number of times during various times of the year and varying weather conditions. We've always been comfortable. We often cook/eat in the cabin while we are there too. In comparison to other cabins and even condos at the beach, this place is well stocked with a variety of cooking utensils and appliances. We've been to many places before that basically just had silverware, plates, and bowls and that was primarily it. Here, we've used the crock pot, baking sheets, mixer, toaster etc. The coffee machine was so popular that we ended up purchasing one identical to it for our own home. The young adults love the ability to quickly make a customized size of individual coffee, and the adults often like to make a pot of coffee. If I had to say something, I'd say the young adults were once disappointed that there wasn't a "pizza pan" per se when they wanted to make a round frozen pizza. Ahh, first world problems. That was easily solved by just using one of the rectangular baking pans. Tada! It also taught them how to be resourceful. It sure isn't anything negative about this beautiful, amazing cabin! The hot tub is another thing popular amongst everyone. It's very private and large enough to fit several people comfortably.

  A HUGE perk is the location! You absolutely cannot beat it. It's perfectly nestled between Pigeon Forge and Gatlinburg. We tend to go during holidays when traffic is heavier in the area. Staying at this cabin cuts the traffic in half regardless of whether our plans for the day take us to Pigeon Forge/Sevierville or Gatlinburg. The location is just a dream!

  Since we have found The Phoenix we have sought it out each time to rent. It had become our preferred place to stay when we are in the area. I hope we get to continue making memories there in the future.

  PS This cabin is absolutely magical during the Christmas holidays. They have it decorated so beautifully. It's incredible! ~Blessings!

• Thanksgiving Stay

  4/5

  As advertised and close to everything. We ran out of trash bags and dish soap but host responded quickly. My only real complaint was how hot it got in the master bedroom but was pretty chilly in the rest of the cabin. Overall was a good place to stay. A little pricey for what was offered but I kind of expected that over a holiday.

  *This review was originally posted on Vrbo

• Great cabin, could be cleaner

  4/5

  Great cabin, great location, just could’ve been cleaner. Only place that was noticeable was the floor. My 1 year old daughter crawled around for about 15 minutes when we got there and the tops of her feet were brown from the dirt on the floor. Also the remote/tv situation took a bit to figure out (and I’m more tech savvy) but we got it working. Thought we wouldn’t have cable for a bit. Overall, wonderful trip and well equipped cabin for a family!

  *This review was originally posted on Vrbo