2 Mi to Smoky Mtns Nat’l Park! Hot Tub Hideaway

Reviews

• 2/5

  The best I could give is 3/5 for this cabin. We arrived pretty late at night but immediately had issues finding the cabin due to the campground you have to ride by. Not really at fault of cabin owners but the gps rather.Finally finding the cabin, we had our access code to get in and it did not work at first. We followed the email instructions and tried again. Still nothing. So we called the owners number listed in the email but no answer and no call back. Granted it was 10/1015pm but if you know you have people traveling to check in, it'd be nice to make yourself available. We waited in the car for a good 15 minutes and went to try the code again and it finally worked. Upon walking inside the cabin the first thing I noticed was the back door was left unlocked so my initial thought was anyone could have gotten in. My husband had to go through every room and check closets and under beds. Not a great feeling or start to the stay. I was really uncomfortable. And the owner never did return our call, even after the next morning. Anyways on to the rest.... this cabin is very rustic and old time feeling, you could smell a moldy smell when you walked in. They had a dehumidifier set up at the bottom of the steps which tells me theres moisture/water damage somewhere. There were definitely some upgrades as far as furniture & appliances go. The hot tub was wonderful! Theres no vents in the bedrooms for air control. The bathroom is outdated, bad water pressure & warm water at best not hot!

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you for your feedback—we truly appreciate you taking the time to share your experience. We are very sorry that we never received your phone call or voice message, as we would have been happy to assist you immediately. We also apologize that the back door was left unlocked by the cleaner and have addressed this with them, understanding how unsettling it must have been for your family.Please rest assured that there has never been a mold issue in the cabin. Due to the mountainous climate, which can sometimes create higher humidity, a dehumidifier is permanently plumbed inside the house, and the crawl space is fully encapsulated with an additional dehumidifier installed underneath. We will also review the water temperature in the shower and sincerely appreciate you bringing it to our attention, as your feedback helps us ensure a comfortable and enjoyable stay for all our guests.

• 5/5

  We really liked this cabin. It was very quaint and cute. We loved the screened in porch. Location was great.

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you Nina. We appreciated the kind response!

• 5/5

  It was absolutely perfect

  *This review was originally posted on Vrbo

  Manager's Response:

  Thank you Terry. Your feedback is so appreciated.