Pet-Friendly Galveston Home w/ Wraparound Deck

Reviews

• Great Galveston stay

  5/5

  This property was great and right on the beach. Lots of room for a big family. We had a great time at a great beach house

  *This review was originally posted on Vrbo

• Views

  3/5

  The property had some major issues. The price should have been lower. The room with restroom with shower and bunk beds needs makeover in restroom. Everything outdated, shower door broken and lighting not working properly. The living room couch bed didn’t work. The fridge drawers were broken and fridge rusted. The dining tables chairs were dirty and filthy. The jacuzzi were broken, didn’t use, outdated! The views were beautiful. The carpet in main bedroom dirty ! That’s why I booked was the location. The property did have a lot of updates. But, It was a bunch of small fixes that needed to happen. The corner tops were dusty and soap were only in main restroom only. So, the kids loved it, and it was ok! Just wanted to be able to relax, was worried with all the discrepancies!

  Manager's Response:

  Hi Angel, the right vacation home is everything, and while we’re glad you enjoyed the beautiful views, loved the location, and appreciated the recent updates, we’re disappointed if this wasn’t the perfect fit for you. We followed up with the homeowner after reading your feedback, and we wanted to share the following:
  - We understand you requested an early check-in and late check-out, but unfortunately, we couldn’t accommodate this due to back-to-back bookings and the housekeeping team’s schedule.
  - We’ve scheduled repairs for the shower door, fridge drawers, lighting, couch bed, and jacuzzi to ensure all amenities are in top shape, and we’re also reviewing the soap supply to make sure all restrooms are fully stocked for every stay.
  - Our cleaning crew has been reminded to pay extra attention to high-touch areas like carpets, corners, and dining chairs so every guest arrives at a spotless space.
  Thanks for taking the time to share your feedback. We truly appreciate it as we continue to improve for future guests!

• 5/5

  Manager's Response:

  From the owner: “Thank you for sharing your Five-Star rated stay. It was our pleasure to be able to host a guest like you. We truly appreciate it!"

• Memorial Weekend Stay

  3/5

  The beach house had a great, open layout in a good location within a quiet, well-kept neighborhood. We loved the furnished balconies and hose access next to the driveway for easier cleanup after heading back in from the nearly private beach, even during the holiday weekend! Upon arrival, we had to go out to get some extra coffee mugs and chairs to take out to the beach, and wine glasses weren’t stocked. If the third room behind the kitchen could have a better cooling solution, that would have really helped our group. We visited during thunderstorms, and the dining room window leaked. Also, we lost water for a few hours, but the rental agency helped after we called.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Hi Meredith, We’re so glad to hear you enjoyed the beach house and all it has to offer! The homeowner was happy to hear your feedback and wanted to share the following:
  - The housekeeping crew is keeping an extra close eye on kitchen supplies, especially after noticing that previous guests sometimes left items like mugs and utensils outside or even on the beach.
  - To help combat the warm temperatures in the back bedroom and main room, additional cooling fans will be added to keep things comfortable.
  - A maintenance team is already scheduled to address the leak you mentioned and ensure it doesn’t cause further damage to the home.
  Thanks for your valuable feedback as we continue to improve for future guests!"

• Great location! Waterview and easy beach access!

  3/5

  Plenty of space for everyone to enjoy together. Fabulous location!

  *This review was originally posted on Vrbo