San Antonio Family Home w/ Game Room & Fire Pit!

Reviews

• 4/5

  Staff was very accommodating and the house was exactly what we needed!

  *This review was originally posted on Vrbo

• San Antonio Vacation

  4/5

  The house was nice and clean the location seemed ok. They had thought of just about anything you could need during your stay, so that was nice. Backyard area was nice but none of the backyard string lights worked so there was no light back there. Game room was nice for the kids, the paw patrol game unit doesnt work though. Bathrooms were nice and kitchen was nice. Would suggest some new cooking pans though because the ones in the house are almost not usable. We enjoyed our stay and would recommend the house to anyone.

  *This review was originally posted on Vrbo

• Filthy

  1/5

  After a long 12 hr road trip. We checked in to dirty and torn bedding. Stains and hair. Bathrooms were not clean. Dirty toilets, toothpaste from previous guests splattered all over waterfall sink spouts. Dog hairs in tub, shower curtain disgusting! Propert manager responded quickly. However it was late and we had already started washing bedding. Extra sheets were wrong sizes and stained.Glad we had blankets from our road trip. Our socks were covered with dog hair. Just because the property is pet friendly doesn't mean it cant be clean. Sent pictures to manager. Hopefully i can post them here. Master bathroom toilet runs constantly, slow sink drain in Master bathroom and slow tub drain in hall bathroom. All rugs and furniture stained. Woke up to dirty coffee cups. Not a bad house just NOT clean! Super disappointed. Not worth 1500.00! We stayed because we had already started the cleaning process and were super busy helping with our nieces graduation. I have submitted pictures of everything. Gross!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Lori, we want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - We’re truly sorry the home wasn’t up to standard upon your arrival. We’ve addressed your concerns directly with our cleaning team to make sure this doesn’t happen again.
  - We refunded your cleaning fee and also offered to send the cleaning crew back out, though we understand you chose not to proceed with additional service at the time.
  - We’ve reviewed your photos and are taking steps to replace or deep clean any stained items, and will address the slow drains and running toilet during our next maintenance visit.
  - While the property is pet-friendly, we fully agree it should still meet the highest standards of cleanliness, and we appreciate you sharing the feedback to help us get there.
  Thanks again for your detailed review. We’re working hard to ensure future guests enjoy a much better experience!

• Amazing Experience

  5/5

  It was so effortless to check in and check out. The kids were never bored and the beds were very comfortable. Amenities were great and we did not need anything. The only issue was the back yard had a smell that would come with the wind of a dead animal. But otherwise the ambiance was great out there!

  *This review was originally posted on Vrbo

• Great house

  5/5

  Had everything we needed. Beds were comfy, was very pleased with everything.

  *This review was originally posted on Vrbo