Near Golfing & Parks: Serene San Antonio Home

Reviews

• Nice property but unfortunate experience

  2/5

  We chose this property because the listing said it was 1.5 miles from the JW Marriott Hill Country where our conference was & we planned on taking Uber. The community gate to the property was 3 miles to the door of the home which caused us to spend more for transportation. Had we known, we would have rented a car. Additionally, the listing had pictures of a drip coffee maker & there was a Keurig; we had bought ground coffee. The house wasn't guest ready: maintenance issues, no pots, pans, bowls, very minimal utensils, not enough blankets which wouldn't work for 8 adults. This needs to be improved and should be monitored by the host. Upon arrival in the late evening we discovered the toilet was not flushing. Very early the next morning we contacted the host asking for a plunger. Upon clearing the clog and flushing, we found sewage back up into the shower which filled half of the shower pan. The host, Hilda, was rude and not helpful blaming us for the sewer issue. The information for maintenance in the host book wasn't accurate as that person hadn't worked for Hilda for 2 years. Eventually the owner arrived on scene on our 3rd day out of 4 days of the reservation to address the sewer issue & the septic tank had to be emptied leaving us without access to toilets and running water our 2nd day. The owner was nice & refunded us 50% of nightly rate. The property is beautiful & spacious, but Hilda should make it guest ready & be nice. Not RV ready either b/c low branches.

  *This review was originally posted on Vrbo

• 4/5

• Home with Potential!

  2/5

  The home sits on 5 acres, close to the city, but too far for quick runs into town. This was what I was seeking so location was perfect! The home itself, however, lacks many basic features a family may want when staying. For example, it does not have a dining room table and the table provided via a breakfast nook wobbles and is too small for the space so a person can't actually eat and sit at the table set-up. In addition, the kitchen is very poorly stocked. If you were anticipating cooking or feeding your family it would be a challenge at this home. The home has plates, silverware, some cereal bowls, basic set of cooking pots/pans and a 1-person coffee set-up. So if you need a strainer for pasta or a cooking sheet for the oven or a mixer or a blender or a toaster...it's not here. Also, no salt and pepper or oil so get these items before arrival! The home itself has nice floors and the acreage is great. It has potential, but it needs quite a few things to make this a comfortable stay for family and friends.