Great for Groups: Oceanfront Surfside Beach Home!

Reviews

• 4/5

• Mother Day weekend

  5/5

  Everything was great

  *This review was originally posted on Vrbo

• Dirty beds, bad interactions, good location

  2/5

  We had a three-night stay. When we arrived Friday evening, we found that the place could have certainly been cleaner, but that’s in the range of ok / it happens sometimes / the Texas beach environment is hard to keep up with. However, when we went to go to bed, we found that the king bed was dirty. It had a urine stain that was still wet, through the comforter, sheets, and into the mattress. The sheets had hair / fur, dirt, etc. The room smelled. We looked at the other beds, and most of them had clearly been made while still dirty—again, hair, dirt, etc.. There were six of us, so we didn’t need all of the beds, so we remade a couple and started laundry. The king bedroom, however, reeked of urine. It was very hard to sleep. I texted the property POC to say what was going on. In the morning, we found the urine had soaked back up again. In the morning, the POC claimed to be on the way and we kept waiting for the POC to show, but the story kept changing on when they would show and what the holdup was. We lost half a day waiting before saying not to come. The only further contact was asking if we paid the pet fee, which we had. The king bedroom was unusable from the smell and we’d had it. We left a day early. I’ve complained through the prop mgmt website, but never got a response. (I’d have a more detailed version of the story for the rating, especially re the prop mgmt interaction, if there was more space.)

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner:
  "Hi F D., we’re disappointed to hear that your experience didn’t meet expectations, especially as we strive to provide a clean and comfortable environment for all guests. Before your arrival, the home was professionally cleaned and inspected by a third-party service, and there were no urine stains in the home. 
  The issues you raised were taken seriously, and our property manager made repeated efforts to visit the home and resolve the matter, but those offers were declined. While we respect every guest’s privacy, we also want the opportunity to address concerns in real time when allowed. We understand your frustration, but we also stand by the actions we took to try and assist during your stay. Thank you for your feedback."

• Very Good

  5/5

  The stay was excellent, all the spaces were very comfortable, the kitchen was very well equipped, the bathrooms were clean, I eeall

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you so much for your wonderful review! We’re thrilled to hear that you had a fantastic stay with us and enjoyed our clean rooms and bathroom. We’re especially pleased that you loved our kitchen. We look forward to welcoming you back soon"

• Beautiful home!

  5/5

  Michelle was an incredible host! The home was

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: “Thank you for your feedback. You all were amazing guests and we look forward to hosting you again."