Great for Groups: Oceanfront Surfside Beach Home!

Reviews

• Dirty beds, bad interactions, good location

  2/5

  We had a three-night stay. When we arrived Friday evening, we found that the place could have certainly been cleaner, but that’s in the range of ok / it happens sometimes / the Texas beach environment is hard to keep up with. However, when we went to go to bed, we found that the king bed was dirty. It had a urine stain that was still wet, through the comforter, sheets, and into the mattress. The sheets had hair / fur, dirt, etc. The room smelled. We looked at the other beds, and most of them had clearly been made while still dirty—again, hair, dirt, etc.. There were six of us, so we didn’t need all of the beds, so we remade a couple and started laundry. The king bedroom, however, reeked of urine. It was very hard to sleep. I texted the property POC to say what was going on. In the morning, we found the urine had soaked back up again. In the morning, the POC claimed to be on the way and we kept waiting for the POC to show, but the story kept changing on when they would show and what the holdup was. We lost half a day waiting before saying not to come. The only further contact was asking if we paid the pet fee, which we had. The king bedroom was unusable from the smell and we’d had it. We left a day early. I’ve complained through the prop mgmt website, but never got a response. (I’d have a more detailed version of the story for the rating, especially re the prop mgmt interaction, if there was more space.)

  *This review was originally posted on Vrbo

• Very Good

  5/5

  The stay was excellent, all the spaces were very comfortable, the kitchen was very well equipped, the bathrooms were clean, I eeall

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: "Thank you so much for your wonderful review! We’re thrilled to hear that you had a fantastic stay with us and enjoyed our clean rooms and bathroom. We’re especially pleased that you loved our kitchen. We look forward to welcoming you back soon"

• Beautiful home!

  5/5

  Michelle was an incredible host! The home was

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner: “Thank you for your feedback. You all were amazing guests and we look forward to hosting you again."

• Disgusting

  1/5

  This property was infested with roaches. We came in they were crawling, they were on floor, in cabinet and fridge. There was no toilet paper. The lady thought we were in a different property and tried to make it seem like we were lying. We wanted to stay there but eith bugs how could we. Disappointed and wIti g on refubd and respose still. Had to find hitel in middle of night. why not but

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Natkeshia, we want our guests to rest easily when they stay with us, and we apologize for the issues you experienced during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  - Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience you encountered during your stay. Your feedback is incredibly important to us, and we take it very seriously.
  - To clarify, we had engaged a third-party service to handle guest communication, and property upkeep, and ensure that the property was fully stocked with essentials like toilet paper and paper towels. Unfortunately, it seems they failed to address your concerns adequately. Despite their differing perspective on the situation, we immediately scheduled pest control for the property the next day.
  - In light of this, we have severed our relationship with both the guest contact and the cleaning company. We’ve since partnered with a more reliable team to ensure a higher standard of cleanliness and service moving forward. Additionally, we performed a comprehensive deep cleaning of the property to ensure everything is in perfect condition for future guests.
  - Moving forward, to provide better service, I have made my personal contact information available as a secondary point of contact for all guests.
  - To make up for the inconvenience, we’ve issued you a 100% refund. We would also love the opportunity to host you again and provide a more enjoyable and seamless experience.
  Thank you once again for your understanding, and we hope to welcome you back in the future.

• Review

  5/5

  Loved the location of beach but the clearness and some things looked very old and the linens had stains.

  *This review was originally posted on Vrbo