Moab Vacation Rental: Pool & Hot Tub Access!

Reviews

• 1/5

  Let’s start with zero communication with the host while many things were needed, broken or needed a fix. It is to me, extremely important on so many levels that the host is available to you and not some robot online. When we arrived we didn’t have the code to the pool area so I message the host, no reply, no pool.First night, one of the guest got locked in the bedroom due to a faulty door knob and it took us an hour to get her out. (Very scary situation, especially in a emergency situation.Toilet seat in the downstairs bathroom is not screwed correctly, so be careful when you sit. Shower drains in upstairs bathroom had to be pumped by me with a toilet plunger bc the water wouldn’t drain. The list goes on. Extremely dissatisfied!!!

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Surgey, we’re truly sorry to hear that your experience didn’t meet expectations. We passed your comments along to the homeowner, and they wanted to share the following:
  
  - The pool code is included in the check-in instructions provided to all guests, so it should have been easily accessible.
  
  - My contact information is posted on the welcome board, and I didn’t receive any communication during the stay—but I would have been happy to help if contacted.
  
  - The unit has been booked back-to-back for several months. While we've addressed multiple repairs recently, we weren’t aware of the toilet or doorknob issues—thank you for pointing them out, and we’ll take care of them right away.
  
  We appreciate you taking the time to share this feedback—it helps us continue delivering the 5-star experience we strive for with every guest.

• Great value

  5/5

  Designed for vacationing families

  *This review was originally posted on Vrbo

• A comfortable place to stay with a large group

  5/5

  Our group of four adults and three teens really enjoyed our stay. We spent most of our waking time playing games at the huge kitchen table. The hot water heater held up admirably with all of us showering after a long day of sightseeing at the parks.

  *This review was originally posted on Vrbo

• Moab stay

  4/5

  Great towels and bedding for the amount of people staying there. Worked for our trip to Arches/Moah area. Hallway bath is great for sharing with separate shower, toilet, and counter area

• Great location and layout

  5/5

  Very nice condo that has walk ability to restaurants and a little market…a bit further to downtown but doable. Pool area very nice. Great layout—we had 4 adults and there was plenty of space. Very clean except for the HVAC air return was quite dirty and looked like the filter was also dirty. There was an odor when we walked in…sort of smelled like someone had put carpet odor cover up. It dissipated over a day or two. We would definitely recommend.

  *This review was originally posted on Vrbo