Pet-Friendly Massanutten Resort Home w/ Yard!

Reviews

• Spring break stay

  2/5

  Unfortunately - for us it has been a very disappointing stay..

  The house has great potential and a great location, but the condition it was delivered in was unacceptable.

  It was clearly not cleaned (or very poorly cleaned), kitchen counters and cabinets were dirty (with leftovers from previous guests...), floors were unwashed, and basic household essentials like toilet paper weren’t even provided.

  The kitchen cabinets were in poor shape, and the outdoor grill was completely rusted and unusable. While the property contact was responsive and sent the missing items, my request to properly clean the house, was not addressed. For the price and expectations, this level of maintenance and cleanliness is simply not okay. With serious attention to cleanliness and upkeep, the experience could be vastly improved.

  Manager's Response:

  Hi Sagit, we want our guests to rest easy when they stay with us, and we apologize you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
  
  - You are correct the home was not restocked as it should have been and we apologize for that. When you reached out we were there within the hour to restock the items you told us about.
  - Regarding the cleanliness issues our cleaners do a splendid job and take photos after they are done. You did provide one photo of the coffee filter and we had the cleaners back out to clean and get this taken care of. We appreciate you pointing this out and know that we have added this to the final inspection to be sure it doesn't get missed again.
  - We remodeled the kitchen a few months ago and the only damage we are aware of is a burn mark on one of the wooden countertops. This was done by a guest after our remodel was done.
  - The grill was checked a while back and it was clean and working fine, we will check on this again. We apologize for its condition.
  
  Again, we are very sorry, we truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

• Beautiful weekend in the mountains

  5/5

  House was very accommodating for 5 adults. Games, fully stocked kitchen appliances. Very clean and felt like home!

  *This review was originally posted on Vrbo

• Beautiful weekend in the mountains

  5/5

  House was very accommodating for 5 adults. Games, fully stocked kitchen appliances. Very clean and felt like home!

  *This review was originally posted on Vrbo

• Beautiful weekend in the mountains

  5/5

  House was very accommodating for 5 adults. Games, fully stocked kitchen appliances. Very clean and felt like home!

• Perfect Summer evening—Deer, Fireflies, and a comfy porch swing!

  4/5

  Lovely decks to visit with family—lower deck swing a plus! Great place for a family gathering.

  To follow—Not a review—just information for improvement—correct entry code communication.

  Check-in could have been a problem—arrived and keyless entry inoperable. No communication prior to arrival regarding the change to entry via a key box requiring a new code—Fortunately, still day light, and were given the Property Contact info—she explained key box had just been installed and where it was located. She called us back with the new code within five minutes—Problem diverted.

  *This review was originally posted on Vrbo