Westport Vacation Rental: Walk to Beach!

Reviews

• 2/5

  The listing for the unit we stayed in was inaccurate. Don’t be fooled by the words “steps from the beach” unless you think 1/8 of a mile fits that description.Additionally, the unit was filthy and the patio furniture had been moved inside the unit because the balcony was being worked on. The furniture was stained, there was plastic over the windows in the bedroom which made adequate ventilation impossible without leaving the front door to the unit open.And the kicker is that when I contacted the person that supposedly managed unit for the owner and relayed my concerns, I was told he would forward to the owner for a response. To this day I have not received a response from the owner, and the manager refused to respond to repeated attempts at contact after the initial response. The company Evolve is involved with Vrbo in some capacity for managing this property and I also reached out to them with my concerns while staying at the unit. No response from them either until after the trip had ended. I gave them more details of my frustrations and they ended up saying they couldn’t substantiate my claims despite the fact I sent them a picture of a dirty toilet and said they could see the stained furniture for themselves if they went and looked.This is by far the worst experience I’ve had using Vrbo. The lack of response from the property POC and Evolve is particularly irritating because at the very least, most of the problems could have been addressed during our 1 week stay.

  *This review was originally posted on Vrbo

  Manager's Response:

  From the owner:
  "Hi Shawn, we were surprised and disappointed to hear of the negative experience you had at our property. We were assured by Evolve that all guests were notified in advance of the property renovations underway this summer, which included patio and window replacements, and that each guest was offered the opportunity to cancel without fees or keep reservations with a 10% discount on the nightly rate for the inconvenience. 
  
  We did receive communication from Evolve that the items submitted were reviewed, and it was determined that no further action was necessary. I have since been in contact with you to extend an additional discount. Our goal is always to ensure guests have a positive experience, so rest assured, no concern goes ignored. We wish you the best on your future travels."

• Razor clam weekend

  5/5

  Great beach condo, very clean and cozy! Washer and dryer was a huge plus! Our family enjoyed our stay!

  *This review was originally posted on Vrbo

• No complaints the tay was good.

  3/5

  Nice location

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Nasarullah, We were happy to hear you enjoyed the location and everything was good.
  
  We wish you had reached out if you needed anything, we aim for a 5-star review from all our guests.

• 3/5

  We loved the location. We stayed over Thanksgiving weekend. The beds are to firm for all of my families liking. The furnishings are all the same way. There are tons of spices for cooking and adequate pots and cooking utensils. The hot tub at the club house was broken while we were there. The kids loved the ability to walk to the beach.

  *This review was originally posted on Vrbo

  Manager's Response:

  Hi Robert, we’re delighted to hear you enjoyed the location and appreciate your thoughtful feedback. While we’re sorry certain aspects didn’t meet your expectations, we understand that preferences for mattress firmness can vary widely. In the past, some guests have shared concerns about a mattress being "too soft" and lacking back support, which underscores the challenge of catering to everyone’s individual needs. To better accommodate varying preferences, we’re considering offering an optional mattress cover. We’re glad that you had an enjoyable stay overall and value your input as we continue working to enhance the experience for all our guests. Thanks for taking the time to leave your review!

• Nice condo

  5/5

  This is a nice condo, no frills, but clean and cozy.

  This room is on the second floor with street/ grassland views. Elevator is close to front door. I will say that the bedrooms were very warm at night, but we knew that coming in. Kitchen is well stocked. There are lots of spices in the cabinet and ice maker in freezer.

  The pool area has a hot tub, pool, grills, and tables for picnics.

  We’d stay again!

  *This review was originally posted on Vrbo